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The Private Jeweler
Miami

Policy

Returns & Exchanges

Returns & Exchanges

  • 01

    Returns and exchanges are accepted within 14 days of delivery.

  • 02

    Returned pieces must be unworn and in their original condition and packaging.

  • 03

    Custom and bespoke pieces are final sale and cannot be returned or exchanged.

  • 04

    18K gold and platinum pieces are final sale and cannot be returned or exchanged.

To begin a return or exchange, contact us.

Warranty & Care

  • 01

    Every piece is covered against defects in materials and craftsmanship.

  • 02

    Covered repairs, including lost stones and broken links, are provided at no cost.

  • 03

    Resizing and adjustments are also provided at no cost for eligible pieces.

  • 04

    The only cost associated with warranty service is insured shipping.

Need assistance with your piece? Contact us. contact us.